the fair-go terms.
The short version of how we work together. Pre-launch draft — the final version (and the formal engagement letter you’ll sign before any work starts) lands before we open for bookings.
the work
We’ll build the website and (if you’ve ordered it) run the Instagram side, as described on the home page. The exact scope is locked in your project brief; if either of us wants to change scope mid-project, we agree it in writing first.
payment
We invoice 50% of the build fee when you sign off the brief, and 50% on the day the site goes live. Monthly fees (care, social) are invoiced on the 1st of each month and due on the 20th. Late payments earn one polite reminder; if it’s still unpaid after 30 days the monthly side pauses until it’s sorted.
ownership
The website (code, content, design, domain) is yours from the day it goes live. We retain a non-exclusive right to feature the work in our portfolio and case studies, unless you ask us not to.
Open-source dependencies retain their original licences. We’ll send you a colophon listing them on request.
ending things
Either of us can end the engagement any time. If you cancel mid-build, we invoice for work done to that point and hand over what exists. The care and social plans are month-to-month — cancel by email and the next month doesn’t bill.
limits
We do our best work, but we can’t guarantee outcomes outside our control (search rankings, sales, Instagram reach, third-party downtime). Our liability for any single project is capped at the fees you’ve paid us in the prior 12 months.
Nothing in these terms reduces your rights under the Consumer Guarantees Act 1993 if it applies to you.
if we disagree
Email first. Most things sort themselves in a conversation. If they don’t, we’ll both agree to use the Disputes Tribunal or NZ courts before lawyers get involved.
These terms are governed by the laws of New Zealand.
Current version: v0.1 — pre-launch draft. We’ll note the date at the top if we ever update it materially.